We understand that sometimes plans change, and you may need to cancel an order. Our cancellation policy is designed to be flexible and user-friendly, ensuring a smooth experience for our customers.
Order Cancellation by Customer
Orders can be canceled within 24 hours of placing the order without any penalty.
To cancel, visit the "My Orders" section of your account and select the order you wish to cancel.
Once the order has been shipped, it cannot be canceled. However, you can initiate a return once you receive the item.
Order Cancellation by Us
We reserve the right to cancel any order due to product unavailability, payment issues, or any unforeseen circumstances. In such cases, you will be notified via email, and a full refund will be processed to your original method of payment.
Refund Process
If you cancel your order before it has been shipped, we will initiate a refund to your original method of payment within 5-7 business days.
General Conditions
Certain items may not be eligible for cancellation. This includes custom-made products, special orders, or items marked as "Final Sale."
Orders for items purchased during promotional sales may be subject to additional restrictions or may not be cancellable. Please refer to the specific promotion’s terms and conditions.
If you encounter any issues with your order or need assistance with the cancellation process, please contact our customer service team at codecraftersservicespvtltd@gmail.com.
We reserve the right to modify or update this cancellation policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.